Get veteran, long term employees involved in facilitating contentNational Restaurant Association.

Always give the ‘why’ behind the ‘what’.

Don’t hoard information - look for opportunities to teach others.

Validation MaterialsFill-in-the-Blank – sample pages Validation Materials Mix & Match – sample pages “Notes” area - if serving as a workbookĭepartment Manuals / Workbooks Department Manual – sample page.Ensures consistency at unit-level, but still allows for managers to customize with his/her own stories.Orientations taught in our Employee Handbook global organization.Tool created edition” text, with Provides “teacher to ensure specific speaking points and prompts consistent new hire Matches up to the.Mission Statement“To spread the spirit of Rock ‘n Roll by creating authentic experiences that rock.” The Value of On-Boarding It matters how & who teaches New(Annual Report) Hire Orientations Other Staff Member 113% Turnover Any Manager 108% Turnover A Qualified Training Mgr 104% Turnover General Manager 98% Turnover

Must use our 3-interview process with Interview Guides.

Hiring the right “fit” is too important to screw up.

We will only hire 1-2 applicants out of every 10 interviews.

Unique & personable attitudes make the difference.

Social networking sites Experience is not enough in our brand.

Recruiting “Rock Stars”Thinking outside “traditional” hospitality

Authentically Personable – guest obsessed, beyond the traditionalstaff/guests relationship…developing an emotional connection throughunique & individualized conversation.

Creative & Spontaneous – willing to do something unplanned andmemorable simply to add to the experience.

Performer – not afraid to entertain/get guests involved in the experience.

Tour guide – personalized impromptu tours (memo, music room).

Musician (at heart) – local music events,videos, music & memorabilia knowledge.

Storyteller – Hard Rock history, celebrities.

Unique individuals = unique experiences.

You must differentiate yourself from the rest to survive.Vicious Circle Attractive Place Can Hire the Best We Hire Under Staff & Managers to Work Available Pressure Bail Out Bonus & Managers Sales & ProfitFinancial Results Targets Missed Virtuous Circle Vicious Circle Beat Sales & Visitor Rate Profit Targets Hire Staff Slow Raving Fans Builds Morale & Morale & Culture Nobody is Talking Return Culture Disintegrates About Us Great Guest Guest Experience Experience is Anemic We Look at the Business This Way… Guests Staff/Employees Supervisors/Managers General Manager Regional/DO VP’s CEO Performance That RocksManaging Your Brand Ambassadors in a Millenial World

Hard rock cafe employee handbook